As a business service provider and organisation providing services to businesses and final consumers, the quality of customer service and professionalism are of paramount importance to company’s long-term business success.
Live Our Dreams provides flexible specialised service training programmes to employees in China working in the service sectors. We welcome Chinese companies sending their staff to the UK for an open training programme and work placement for practical experience. We can also bring the best UK service practice to China, and deliver the specific knowledge, skills, and attitude required for first-class services with an in-house training programme in China.
While programme will be tailored to address the employer’s specific requirements for their employees, such as vocational English, our training on following four core skills necessary for service excellence delivers value-added return for investment.
1. Customer Service
- Effective customer service delivery
- Customer service communication language
- Positive customer-friendly attitude and approach
- Customer relationship management
- Customer service risk assessment
2. Soft Skills
- Time management
- Listening skill
- Communication skill
- Conflict resolution and problem solving skills
- Emotional Intelligence
3. Business Etiquette
- Making first impression
- Managing different personalities
- Corporate culture
- Body language
- Multi-cultural challenges
4. Professionalism
- Values and attitude
- Accountability
- Competence
- Commitment
- Behaviour