The human capital – competency has become a key component for success in today’s knowledge-based world economy. Modern business enterprises are thus challenged to develop and improve their employees’ skills and competences in order to increase efficiency and productivity over their competitors.
As a business service provider and an organisation providing services to businesses and final consumers, the quality of customer service and professionalism are of paramount importance to company’s long-term business success. The UK, as the world’s second largest exporter of services, offers one of the best training grounds for fast developing countries, such as China.
Live Our Dreams will provide specialised service training programmes to employees in China working in the service sectors. We welcome Chinese companies sending their staff to the UK for an open training programme and work placement for practical experience. We can also bring the best UK service practice to China, and deliver specific knowledge, skills, and attitude required for first-class services with an in-house training programme in China.
While the programme is tailored to address the employer’s specific requirements for their employees, such as vocational English, our trainings will focus on following four core skills necessary for service excellence, and deliver value-added return for investment.
1. Customer Service
- Effective customer service delivery
- Customer service communication language
- Positive customer-friendly attitude and approach
- Customer relationship management
- Customer service risk assessment
2. Soft Skills Training
- Time management
- Listening skill
- Communication skill
- Conflict resolution and problem solving skills
- Emotional Intelligence
3. Business Etiquette
- Making first impression
- Managing different personalities
- Corporate culture
- Body language
- Multi-cultural challenges
- Values and attitude
Check it out below for other corporate training and business exchange programmes as well as other activities that we engage in.